As a TATA Punch EV owner, I encountered an oil leak in the Float E drive during my second complimentary service, which was identified by the service team at Luxon TATA. I commend their meticulous inspection and prompt identification of the issue, which could have escalated into more significant complications.

The team swiftly communicated the problem to TATA Motors and advised a complete replacement of the defective E drive. They efficiently ordered a new unit from the Pune facility and returned the faulty one for repairs. Their proactive and transparent communication ensured I was kept informed throughout the process.

Although my vehicle was at the service center for 18 days, I appreciated the provision of a loaner vehicle during this period, which I found to be a commendable customer service initiative.

In summary, despite the inconvenience of being without my car for several weeks, I am pleased with how Luxon TATA and TATA Motors managed the situation. Their professionalism, support, and commitment to their product have enhanced my confidence in both the vehicle and the brand.

I look forward to enjoying many more trouble-free kilometers in my Punch EV!